London Waste Removals Terms and Conditions
These Terms and Conditions set out the basis on which London Waste Removals provides waste collection and related services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown:
1.1 London Waste Removals, we, us or our refers to the service provider offering waste removal, clearance and associated services.
1.2 Customer, you or your refers to the individual, business, landlord, agent or organisation booking or receiving our services.
1.3 Services refers to waste collection, rubbish clearance, bulky waste removal, garden waste removal, office or household clearance, and any other related services provided by us.
1.4 Booking refers to a confirmed request for our services made via telephone, email, online form, or any other agreed communication channel.
1.5 Waste refers to items, materials, rubbish or debris presented to us for collection and disposal, including domestic, commercial and garden waste, but excluding any prohibited or hazardous materials as set out in these terms.
2. Scope of Services
2.1 We provide waste collection and clearance services within our designated service area, primarily covering locations in and around London. Availability may vary depending on your postcode, access conditions, and the type and volume of waste to be removed.
2.2 Our services generally include collection, loading, transportation and disposal or recycling of waste at an authorised facility, subject to compliance with relevant waste regulations.
2.3 Unless explicitly agreed in writing, our services do not include deep cleaning, disconnection of gas, water or electrical appliances, demolition works or any activity that may pose a health and safety risk beyond normal manual handling and removal activities.
2.4 We reserve the right to delegate or sub-contract the performance of any of our services to carefully selected third-party contractors. We will remain responsible for the proper performance of the services, subject to these terms.
3. Booking Process
3.1 You may request a quotation and book services by telephone, email or online enquiry. To provide an accurate quotation, we may ask you for details about the type and quantity of waste, the property layout, access restrictions and any parking requirements.
3.2 Any quotation provided before physical inspection is an estimate only and may be revised if, on arrival, the actual volume, weight or nature of the waste differs from the information given, or if access is more difficult than described.
3.3 A booking is considered confirmed when we have agreed a date and time window with you, and you have accepted the applicable charges. We may send written confirmation by email or other communication method summarising the services to be provided.
3.4 It is your responsibility to ensure that all details in the booking confirmation are accurate. If you identify any errors, you must notify us as soon as possible so that we can amend the booking where practicable.
3.5 We reserve the right to refuse or cancel a booking where we reasonably believe that the service requested is unsafe, unlawful, impractical or beyond our operational capacity.
4. Access, Parking and Customer Obligations
4.1 You must ensure that our operatives have safe, reasonable and lawful access to the premises and the waste to be collected at the agreed time. This includes providing any necessary entry codes, keys, permissions or instructions in advance.
4.2 You are responsible for ensuring that adequate parking is available as close as reasonably possible to the collection point. Any parking charges or fines incurred as a direct consequence of performing the services may be added to your final invoice.
4.3 Waste should be clearly identified and made accessible for collection. If you require us to enter specific rooms, outbuildings or other areas, you must make these safe and accessible in advance.
4.4 You must not present for collection any prohibited items, including but not limited to asbestos, clinical or medical waste, pressurised containers, explosive materials, fuels, chemicals or other hazardous substances, unless expressly agreed in writing and compliant with applicable regulations.
4.5 If our operatives consider that an item is unsafe to move or that access presents a significant risk of damage or injury, we may refuse to remove that item or require you to sign a damage waiver before proceeding.
5. Pricing, Estimates and Quotations
5.1 Prices are typically based on the volume and type of waste removed, the time required on site, and any additional labour or special handling required. We may also apply charges for heavy materials, difficult access, or out of hours work.
5.2 Any estimate given by phone or online prior to our arrival is provided in good faith but does not constitute a fixed price. The final charge will be confirmed on site once our operatives have assessed the waste and working conditions.
5.3 If, upon inspection, the cost is likely to be higher than the original estimate, we will inform you before commencing work. If you do not agree to the revised price, you may cancel the service at that point, subject to any applicable call-out or attendance charges previously agreed.
5.4 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise indicated. Any taxes, levies or charges imposed by law will be added to the final invoice where required.
6. Payments and Invoicing
6.1 Payment is due in full on completion of the service, unless alternative payment terms are agreed in advance in writing. For business and commercial customers, we may issue an invoice payable within an agreed period.
6.2 We accept payment by cash, debit or credit card, or by bank transfer where arranged in advance. We reserve the right to require a deposit or upfront payment for larger jobs, multiple-load collections or ongoing commercial contracts.
6.3 If payment is not received on completion or within the agreed credit period, we may charge interest on the overdue amount at the statutory rate and may suspend further services until all outstanding sums are settled.
6.4 Any dispute regarding an invoice must be notified to us in writing within seven days of the invoice date. Failure to raise a query within this period will be deemed acceptance of the invoice as issued.
7. Cancellations, Rescheduling and Delays
7.1 You may cancel or reschedule a booking by contacting us as soon as possible. To minimise costs and disruption, we ask for reasonable notice wherever practicable.
7.2 If you cancel more than 24 hours before the scheduled arrival time, we will usually not charge a cancellation fee, unless otherwise stated at the time of booking or in a separate contract.
7.3 If you cancel within 24 hours of the scheduled arrival time, fail to provide access, or are not present where your attendance is required, we may charge a reasonable cancellation or call-out fee to cover our costs.
7.4 We aim to attend your property within the agreed time window. However, all arrival times are approximate and may be affected by traffic, previous jobs, weather or other circumstances beyond our control. We will use reasonable efforts to notify you of any significant delays and to rearrange the booking where necessary.
7.5 We accept no liability for any loss, cost or inconvenience caused by a delay or need to reschedule, provided we have acted with reasonable care and have not deliberately failed to attend.
8. Waste Handling and Regulatory Compliance
8.1 We operate in accordance with relevant UK waste legislation and regulations. We will transport and dispose of collected waste only at authorised facilities, seeking to maximise reuse and recycling where reasonably practicable.
8.2 By presenting waste for collection, you confirm that you are the owner of the waste or have full authority from the owner to request its removal and disposal.
8.3 You must accurately describe the nature of the waste to be collected. If we discover hazardous, prohibited or misdescribed waste on arrival or during loading, we may refuse to collect it, or we may apply additional charges for handling and disposal if we agree to proceed.
8.4 Once waste has been loaded onto our vehicle and we have received payment, ownership of the waste transfers to us, and we will become responsible for its lawful transport and disposal.
8.5 We may, upon request, provide evidence of disposal such as a waste transfer note or other relevant documentation, particularly for commercial or trade customers.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our services. However, we shall not be liable for any loss or damage that is not foreseeable, that is caused by inaccurate information provided by you, or that arises from circumstances beyond our reasonable control.
9.2 Our operatives will take reasonable precautions to avoid damage to your property when removing waste. Certain items, particularly large, heavy or awkward objects, may carry a risk of damage to floors, walls, fixtures or fittings. If you ask us to proceed despite advice that damage is likely, we may require you to confirm your instructions, and our liability for such damage may be limited.
9.3 We shall not be liable for any loss of profits, business interruption, loss of data, loss of goodwill, or any indirect or consequential loss suffered by you or any third party.
9.4 Our total liability to you arising out of or in connection with any single event or series of connected events shall not exceed the total fees paid or payable by you for the relevant services, except where such limitation is not permitted by law.
9.5 Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under UK law.
10. Customer Warranties and Indemnities
10.1 You warrant that all information you provide about the waste and the premises is accurate and complete to the best of your knowledge.
10.2 You agree to indemnify us against any claims, losses, damages, costs or expenses arising from your breach of these terms, including but not limited to presenting prohibited or hazardous waste without disclosure, or instructing us to access areas that are unsafe or not lawfully under your control.
11. Complaints and Disputes
11.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible, providing full details of the issue and any supporting information.
11.2 We will investigate complaints in a fair and timely manner and aim to provide a response or proposed resolution within a reasonable period.
11.3 If a dispute cannot be resolved informally, you and we agree to attempt resolution through negotiation or, where appropriate, mediation before commencing formal legal proceedings.
12. Data Protection and Privacy
12.1 We collect and process personal information in order to manage bookings, provide services, issue invoices and comply with legal obligations. Such information may include your name, contact details, address and payment information.
12.2 We will handle your personal data in accordance with applicable data protection laws and will take reasonable steps to keep it secure. We will not sell your personal data to third parties.
12.3 We may share your details with subcontractors or partners only where necessary to deliver the services, and with authorities or regulators where required by law.
13. Amendments to these Terms
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, operational requirements or applicable laws.
13.2 The version of the terms in force at the time of your booking will apply to that booking. We recommend that you review the current terms whenever you arrange new services with us.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary.
14.2 The remaining provisions will continue in full force and effect and will not be affected by such invalidity or unenforceability.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions, our services, or any booking you make with us.
By proceeding with a booking or using our waste collection and removal services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
